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Community
English (United States)
English (United States)
日本語
한국어
ไทย
繁體中文
CookieRun: Witch's Castle HELP & SUPPORT
Choose a topic
Choose a topic
Cookie Run: Witch’s Castle Facebook
My game is lagging and crashing frequently
I can't install the game.
Why can't I update the game?
My game crashes. (iOS)
My game crashes. (Android)
The game keeps stuttering during play.
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How to Recover a Lost Account Password
I want to change my linked email address
How can I save my game progress in Cookie Run: Witch’s Castle
Can I delete my game account?
How Do I Request a Refund?
Where can I check my purchase records?
I didn't get an item I purchased!
I can't buy anything. (Purchase Error)
Rules on in-app purchases and cancellations
I accidentally used an item, can I get it back?
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Cookie & Dice Gacha Probabilities
Decor Box & Treasure Chest Probabilities
Mole Shipping & Cheesehaven Buff Probabilities
My child made an in-app purchase. Can I get a refund?
Who processes in-app purchases?
For parents: how to contact Devsisters
When is the next update?