How Do I Request a Refund?

Refund requests may be eligible if submitted within 7 days of purchase and if none of the purchased currency or items have been used. In such cases, the purchased currency or items will be withdrawn from the account as part of the refund process.

To request a refund, please contact Customer Support and provide the order ID shown on your purchase receipt.

Please note the following:

*Certain products are not eligible for refunds, including passes, subscriptions, and packages that grant random or consumable currencies immediately upon purchase.

*Refund requests cannot be processed due to account restrictions, suspensions, or account deletion.

*For purchases made through the Apple App Store, all payment and refund-related matters are handled directly by Apple. Please contact Apple Support for assistance with App Store refund requests.